Drastic attitude change required for Retailers

Drastic attitude change required for Retailers

Over the past ten years or so a form of arrogance has crept into many of our retail business’s. It is almost as if an attitude has been adopted which says to the customer “You should be grateful to us for providing you with such a great store and amazing product”. In the past most retailers could rent a location in a mall, shopfit the interior, fill with merchandise and the customer would come and buy. Now circumstances have changed and changed significantly. Following the major wake up call brought…

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Another one bites the dust!!

Another one bites the dust!!

Wow, another non South African retail business leaves our shores. Over the past few years we have seen the departure from our malls, Nine West, Mango, River Island, and Forever 21, just to mention a few. Now Covit19 has arrived to excert more pressure on our retail businesses sending many global retailers out of the country. L C Waikiki have now decided to join the list of international brands to pack up and flee the SA landscape. A fashion retailer who should in reality be a huge success in our…

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Covid19 hits South African Retail

Covid19 hits South African Retail

Its so sad, to walk through a shopping mall in South Africa today. Not only do you get a sense of emptiness with little foot traffic and not much buying taking place, but the amount of closed stores tell you the virus is taking its toll. Job losses, salary cuts, and concern over the future, impacts the buying habits of our population. When you no longer have a steady income, the last thing you are thinking about is buying a new pair of shoes! Unfortunately all retail businesses work on…

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LC Waikiki – Is this another example of an overseas company not understanding the South African market

LC Waikiki – Is this another example of an overseas company not understanding the South African market

Thought I would pay a visit to our local LC Waikiki store in Tygervalley, always worth a look. It was around the 15th of February 2020 in the middle of Capetowns hottest month, reaching temperatures of 34 degrees outside. This business has decided to go against the trend of every other fashion retailer in SA and launch a winter sale. The majority of merchandise at the entrance to the store were heavy flannel shirts, thick warm hoodies, and winter jackets. I am sorry, I just don’t get the logic or…

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Skincare that Pays-off!

Skincare that Pays-off!

It is always refreshing when you hear a South African start-up story especially when it is woman-led. Hey Gorgeous is one such company with a franchise store as well as an online presence. The companies owner and cosmetic scientist, Phoebe Williams says much of the inspiration behind the products came from the Bodyshop founder Anita Roddick with her use of natural products. “As I aged I was inspired to utilise products derived from conscious, sustainable ingredients, and as my daughters grew up I also knew I wanted them to be…

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Retail in twenty twenty…..

Retail in twenty twenty…..

It’s not really complicated if you grasp the basic theory of what retail is about. It’s a business of buying product at the best price you can negotiate. Display the merchandise in an environment your client enjoys shopping in and assist them by offering service above what the consumer would expect. Sell the product at the best price you can command in the current economic landscape and produce the maximum profit you can achieve from doing the above. Add to this a business phylophosy of spending as little cash as…

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Edgars still trying but no indicators of turnaround

Edgars still trying but no indicators of turnaround

Yesterday I read an article about Edgars in the media and a quote left me in absolute amazement and bewilderment …..”The move is the brainchild of new CEO Grant Pattison…….” This comment was in reference to the decision to close chains Red Square, La Senza, and Boardmans. If this is a brainchild decision that has taken the Edgars group 10 years and five CEOs to realise it’s the only direction to follow, then Edgars have far bigger issues in front of them than closing some stores. Let me give you…

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Apple South Africa – can’t get it right!

Apple South Africa – can’t get it right!

Maybe you have read about the issue in the press recently regarding Apple loading your iPhone battery to slow it down and encourage you to upgrade to a new handset when really all you needed was a replacement battery. The company was so embarrassed when this went public they decided to launch a replacement battery program for its loyal clients. You can read all the Ts and Cs yourself but to make things simple, I have listed the main points you would need to understand if you own an Apple…

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Pre “BLACK FRIDAY” – a taste of what’s to come….

Pre “BLACK FRIDAY” – a taste of what’s to come….

I thought it would be a good idea to go and have a look at a South African mall on Thursday 23rd November 2017, the day before the official “Black Friday”. (Tygervalley mall Capetown). Just for clarification this event was born in the United States and if you look into the history of why it started you will find numerous reasons, most of them made up stories or simply popular myths.  For the purpose of this article let us just accept “Black Friday” is a 20th century consumer culture which…

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Mr Price – Are you serious!

Mr Price – Are you serious!

It’s not difficult to understand the South African economy and political situation in the country are both at an all time low at the moment. Consumers are squeezed with wallets carrying far less cash than a few years ago. The writing for retail is on the wall with red flags waving all around us. National chains closing stores, empty shops in malls,  customers shopping down and buying less items. On top of this we have an invasion into our own back yard from big business such as H&M. Yet some…

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