Edgar’s – No improvement!

Edgar’s – No improvement!

On 1/11/2015 I wrote a blog “Edgars – an unwanted shopping experience”.  My main point was the extremely poor customer service with very few untrained staff members to be found in any Edgars store. Yesterday I read the below post from a friend on Facebook…….(5/01/2016) “How Edgars expects to survive this economy with thier shocking service and retailers like H&M around is beyond me. I currently have +/- R800 of merchandise and cosmetics in my hand and have spent 15 minutes trying to pay cash for it. Now at the…

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Cotton On – Congratulations you have done a great job.

Cotton On – Congratulations you have done a great job.

Firstly let me say to Cotton On congratulations you have achieved amazing progression in a foreign country and taught the local retailers a lesson in thier back yard! Cotton On is a global brand with its roots in Australia. In 2011 it opened its first store in South Africa with a range of merchandise and price points the local consumers fell in love with. It was not long before the rapid expansion started, into top malls dominating the young fashion gap missed by SA retail stores such as Mr Price,…

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Tread + Miller – latest footwear retailer in Canal Walk

Tread + Miller – latest footwear retailer in Canal Walk

It’s always exciting when new retail concepts open in our South African malls. This is especially so when the new store has also managed to create a unique experience you won’t find from its competitors. Tread + Miller is in this category opening it’s doors in the Canal Walk shopping mall downstairs next to Foschini. The store is focused on a range of men’s footwear and also offers a small selection of Ladies shoes . It definitely has a masculine feel when you enter the store driven by the rich…

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Zara – Is this just another store!

Zara – Is this just another store!

Not too long ago, consumers were excited with the arrival of Zara on our shores. Red carpet openings from Sandton to Durban and then Capetown.  Good opening price points and fresh fashion from the largest retailer in the world. Although a few mistakes were made, especially in the size curve offered to the local consumer, this was soon rectified and larger garments became available.( Note: the XL Zara item will always be much smaller than what we are use to in SA. ) Unfortunately prices stared to creep as time…

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Edgar’s an unwanted shopping experience

Edgar’s an unwanted shopping experience

If you asked me what retailer in South Africa cares the least about its customers, I would immediately say Edgar’s. A business which is so arrogant it expects consumers to support them by spending in their stores but it offers absolutely no service, very little staff presence, except when they want you to pay, then someone will be available to operate a terminal. A store which forces unknown brands on the SA public and expects us to pay priemium prices for the product. Who wants to buy a pair of…

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