I cannot understand the thinking behind the MTN retail stores in our malls. A business of this size which requires so much revenue to stay ahead, has simply no understanding of customer service. I will give you an example, today I needed to buy one gig of data to reload my mini ipad. It’s probably a sale which will take three minutes to execute and gives MTN R160 in cash. How easy is that. Not for MTN, when I arrive at the Canal Walk store, which has eight point of…
