The retail credit game!

The retail credit game!

In the days when Edgars Truworths and Foschini were the retail kings in South Africa, most shoppers had a clothing account at one of those stores or more likely they had an account at all three. Having a clothing account was the accepted normal practice, families would buy merchandise and at the end of the month make a payment of one sixth of the account balance. After three correct payments the retailer would increase the customers open to buy or credit limit, and the cycle would continue. Businesses were built…

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Keedo kids fashion – Proudly South African!

Keedo kids fashion – Proudly South African!

If you are looking to buy your kids great quality merchandise made from natural fabrics with the added bonus of being manufactured in SA, then shop at Keedo retail stores. This business is one we can all be proud of employing over 100 South Africans at its factory in Paarden Eiland Capetown.  Supporting this retail chain keeps the profits in SA rather than leaving the country  as what happens when you purchase from brands such as H&M, Zara, etc. The babies department  0 to 3 months is definitely a strength in…

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Swarovski – No interest in assisting a customer!

Swarovski – No interest in assisting a customer!

How hard is it to come out from behind the point of sale and assist a potential customer when that customer has made a decision to come into your store? We all know retail trade is not easy in South Africa at present.  Consumers have high levels of debt, they are struggling to deal with school fees, Eskom accounts, escalating food prices, expensive fuel purchases and many more items which take hard earned rands from the family wallet. Our malls are overflowing with attractive retail stores both from local businesses…

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Puma looking good but no urgency to sell!

Puma looking good but no urgency to sell!

A few years ago I bought a pair of puma driving shoes in Hong Kong and was fortunate enough to find the style I wanted on sale at the time and paid just over 300 Hong Kong dollars which was around the R600 mark.   I have been extremely happy with the shoes, they have worn really well and are really comfortable especially when driving. Not looking to replace them just yet, I happened to walk past the Puma  store in Canal Walk mall. Thought I would just have a…

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Are retail stores really trying to generate a sale!

Are retail stores really trying to generate a sale!

On Monday 20th June 2016, the day after “Fathers Day” I decided to go do a little shopping to try and gauge if retail stores are serious about making a sale and deliver a great customer experience. Arrived at Tygervalley at 12h10 and was glad to get into the mall from the cold rainy weather outside. First store to attract me over the threshold was Cape Union Mart. Always a great store to shop in when  the cape winter is blowing a gale and temperatures are dropping. In the middle…

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MTN – You disappoint..

MTN – You disappoint..

I cannot understand the thinking behind the MTN retail stores in our malls. A business of this size which requires so much revenue to stay ahead, has simply no understanding of customer service. I will give you an example, today I needed to buy one gig of data to reload my mini ipad. It’s probably a sale which will take three minutes to execute and gives MTN R160 in cash. How easy is that. Not for MTN, when I arrive at the Canal Walk store, which has eight point of…

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Old Khaki – An inspiration!

Old Khaki – An inspiration!

Today I needed to pop out to Builders Warehouse to buy some paint. It was a little cooler than normal so I pulled on a pair of Guess jeans and a polo shirt, one of my favorite Cape Union Mart polo shirts. When I arrived at the store I bumped into a friend of mine and could not help but notice he was also wearing a Cape Union Mart polo. I walked into the store and came across a guy wearing a T-shirt with Old Khaki pasted on the front….

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Access Park – Factory Outlet Shopping Centre

Access Park – Factory Outlet Shopping Centre

Most retail chains in South Africa have a factory outlet store situated in a value mall used for clearing end of ranges or sale merchandise. These locations have been created from the demand of brands to have a cheap rental store which will sell off old stock from the chains other stores situated in flagship malls with expensive rentals such as Sandton City, V&A Waterfront etc. The Factory outlet stores attract consumers who maybe cannot afford to pay the price points at the upmarket malls but still want to buy…

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Hartenberg Wine Estate- Certain Charm!

Hartenberg Wine Estate- Certain Charm!

Along Bottelary road towards Stellenbosch on the right you will find the Hartenberg wine estate. As you leave the M23 onto the property the extended driveway to the estate is very long and takes you deep into the countryside. (tarred all the way). A relaxed lunch on a Thursday was the order of the day.  Friendly staff met us at the entrance to the restaurant and Andrew showed us to a lovely table under some reddish coloured vines. Very pretty surrounds for an outdoor lunch experience. As it was 12h30…

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Wilderkrans Wine Estate – Casual relaxed lunch

Wilderkrans Wine Estate – Casual relaxed lunch

If you are looking for a venue for a casual relaxed lunch with family or friends when on a weekend getaway to the Hermanus/Overstrand area, give Wilderkrans wine estate a try. This is what I did on Easter Saturday 2016 with my family and we all had a great food and wine experience. The farm is located on the R43 just passed Botrivier probably +/-25 minutes outside of Hermanus. The restaurant is named “Open” and projects a country themed farm atmosphere and  overlooks a picturess landscape scene of green fields…

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